FAQ about Mi Blaze Unlock

Q: Why can't it find my wearable device?

A: This may happen for different reasons. Please follow the steps below to troubleshoot:

      1. Upgrade the firmware of your wearable device to the latest version.
      2. Try to move your wearable device near your laptop.
      3. If you are using your wearable device to unlock the laptop for the first time, you may need to enable certain settings in the app for your device. Take Mi Band 3 for example:
You need to find the tab "Me" in the Mi Fit app and tap your band, as shown in the picture below:



      4. Please try to restart your wearable device and your laptop.
      5. Mi Band3 device can connect two devices only. If you have already connected two devices, please disconnect one of them.

Q: Can I pair it with multiple Windows system accounts?

A: Due to system limitations, you can pair it with only one account on the current computer.

Q: Why can't I use my wearable device?

A: If you are using Mi Band or Mi Smart Band, please:

   · unpair the band
   · upgrade the band firmware from the Mi Fit app
   · pair your band again in the Mi Blaze Unlock app

Q: Pairing failed for my wearable device. What should I do?

A: This may happen for different reasons. Please follow the steps below to troubleshoot:

      1. You did not confirm the pairing on the wearable device during the pairing. Please try to pair again.
      2. Windows Bluetooth pairing failed. Please restart your laptop and try to pair again. Please restart your wearable device too, if you are able to.
      3. You were unable to connect your band, or communication failed. Please restart your laptop and try pairing again. Please restart your wearable device too, if you are able to.

Q: The system prompted "An error occurred. Please use other sign-in options and set up xx again."

A: Windows may have lost or deleted the pairing relationship between you and your wearable device. Please reopen the Mi Blaze Unlock app, unpair the current device, and then pair it again.

Q: I am not able to unlock. Windows prompted "Unable to sign in with xxx. Please use other sign-in options"

A: Your band may be too far away from your laptop. Please make sure the band is near to the laptop when pairing.

Q: I am unable to unlock after the BIOS updated. What should I do?

A: For security reasons, after you update the BIOS, you will need to delete the old PIN in Windows Settings - Sign-in options and add your PIN again.

Q: I received the prompt "After restart and sign-out, the device needs verification before you can use it. Please use other sign-in options."

A: This prompt will display if you turn off "Use my sign-in info to automatically finish setting up my device after an update or restart" in Accounts - Sign-in options.